Our Committment to You:
We are so committed to delivering effective, high-quality products for our customers that we offer a no hassle 30-day money-back guarantee. If you are not fully satisfied with a recent purchase, please contact us at email@example.com and we'll be more than happy to process your return. It's our way of guaranteeing your complete satisfaction.Before you decide to return your products:
- Consistency of product usage is one of the key factors when it comes to producing great results. If you are using the products consistently as instructed, we guarantee absolute success.
- Contact SpeedyHerbal.com with any questions regarding product usage or results. We are so committed to the results our products provide that we guarantee that you will reach your goals with proper usage, or your money back.
- If you still would like to return your products, make sure that SpeedyHerbal receives your return within thirty (30) days after the FedEx delivered date of your order. We offer a 30 day guarantee and an additional 10 business days after an RMA is issued to you to honor this guarantee; no exceptions.Returning products to us is easy! To initiate a return, follow these steps:Step 1 -
Please contact us at firstname.lastname@example.org to obtain an RMA. All returns must have an RMA (Return Merchandise Authorization) Number to be accepted; otherwise the shipment may get bounced back to you at your expense.Step 2 - Print out and sign
in the areas indicated "Sign Here Only >>>"
in the 2 forms below. Adobe Acrobat Reader is required. click here for Adobe Acrobat
. Form A - Retail Order Form/Receipt (pdf)
Form B - Customer Request for Refund Form (pdf)
Note: To ensure a quick and efficient return process, please feel free to sign only
on the "customer's signature" line on each form and include both forms within your return. We will complete the remainder of the fields in both forms on your behalf.Step 3 -
Send us the unused portion of the product within 10 days of receiving your RMA number to SpeedyHerbal and NOT the Herbalife Warehouse. Mail all returns with RMA and documentation as described above to us within 10 business days after RMA is granted.
Note: Any products shipped directly to the Herbalife warehouse will delay your refund and may carry additional shipping charges.
Once your shipment is received, SpeedyHerbal.com will process the appropriate refund promptly.In order to keep our prices competitive, and to continue to offer our current promotions:
- Free or Paid Shipping fees are non-refundable on returns!
If your order qualifies for free shipping, then actual shipping costs plus Herbalife handling fees (which is not refunded to us) is NOT credited back. For example, if your order total is $100 and free shipping costs us $7.95 and handling costs us another $7.00, we will refund you $85.05. We do NOT profit from your returns!
- Free Gift promotions. If you received a free gift (such as a free Herbalife accessory) as part of a promotion, the products are yours to keep and cost of the accessory will be not be credited back to you.
- Actual shipping charges of unused products back to us is also non-refundable on returns. In other words, you pay for shipping us back the unused portion of the products to us.
- Wholesale & Distributor Kits cannot be returned once the products are opened.
- Certain products are NON-returnable (these products are listed as such (mostly in red) in the product descriptions page)
- Return processing is usually performed immediately upon receipt of return products but may take up to a maximum of 4 weeks.
- Items that are not returned in their original packaging will not be refunded.Refunds
We issue a credit for the order back to the customer in the form of the originating method of payment. For example, if you used your Mastercard to make a particular purchase on SpeedyHerbal, we will credit that same Mastercard and not another card with a different credit card number. At the time of your return, your credit card numbers may have expired on our systems and we will need to request it again in order to issue you a credit. This must match your expiration date on file.Return Shipping Costs
Return costs for shipping and handling are non-refundable.Bounced shipments
If for some reason, your shipment was bounced back to the Herbalife warehouse due to FedEx unable to fulfill delivery, additional shipping fees will be charged to your card for reshipment (usually a minimal rate starting at $6.00). If the shipment is unclaimed at the warehouse, we will treat the package as a return and refund/credit your order with the Order amount minus actual shipping fees and handling fees that we absorbed and are not refundable to us.Lost or Stolen Packages
We are not responsible for lost or stolen packages while in transit to SpeedyHerbal. We recommend that you keep proper Proof of Delivery for any package you ship.Exchanges
Exchanges are subjected to shipping charges. If the product is unused and is still sealed, you may exchange the product without question. We do not exchange used products or product in which the seal is broken or removed. We will process exchanges once the products are received.
All products are shipped fully inspected to ensure product is new at our warehouse. If the product has been used, we can not honor an exchange and encourage you to return the used product while placing a new order for the intended products. Shipping promotions do not apply to exchanges and are not honored.Distributors and Wholesale Club Members
All sales made to Distributors and Wholesale Club Members are final and no returns will be accepted by SpeedyHerbal.com or Herbalife International.
This guarantee is limited only by the terms of certain specific warranties attached to or packaged with certain products and does not apply to any product intentionally damaged or misused. If you are not satisfied, SpeedyHerbal.com will honor the product guarantee quickly and with full integrity.
For additional questions regarding returns, please contact us at email@example.com